QCC - Technology


	Technology for 21st Century customer interaction Quick Contact Centre is built upon the foundation of BT's award winning Next Generation Contact Centre (NGCC) system, a pre-packaged, ‘out-of-the-box,’ multi-channel hosted contact centre solution. Seamlessly integrated into your new or existing contact centre infrastructure, NGCC bundles together the best features of BT’s current CRM portfolio to deliver a powerful and fully hosted contact centre for your organisation. The latest contact centre technology can be utilised on a pay-as-you-go basis – negating the need to lay out large sums of money on custom-built hardware or software. NGCC is a market-leading hosted contact centre service, based on CosmoCom technology. It has a comprehensive range of integrated features and applications which enable multi-channel contact centre functionality to be seamlessly integrated with an organisation’s existing contact centre infrastructure. Above everything else, NGCC offers flexibility to the dynamic, growing enterprise. Anything is possible, from basic agent to full multi-media functionality within this pre-packaged solution and it can adapt as the organisation develops and grows. NGCC doesn’t require a complicated, costly set-up. It takes days, rather than weeks or months, to establish a virtual call centre using this technology. As long as you have a telephone and an internet browser, you will gain instant access to your easy-to-use contact management application. Ultimately, NGCC provides a single user interface containing a wide range of tools for your sales, marketing and customer service teams. Put your organisation a mile ahead of its competitors with this alternative and highly innovative customer contact solution. Request a demo today. © 2009 Quick Contact Centre ltd \| VAT number 944 5468 92 \| Registered in England \|Company number 6678589

Technology for 21st Century customer interaction

Quick Contact Centre is built upon the foundation of BT's award winning Next Generation Contact Centre (NGCC) system, a pre-packaged, ‘out-of-the-box,’ multi-channel hosted contact centre solution.

Seamlessly integrated into your new or existing contact centre infrastructure, NGCC bundles together the best features of BT’s current CRM portfolio to deliver a powerful and fully hosted contact centre for your organisation. The latest contact centre technology can be utilised on a pay-as-you-go basis – negating the need to lay out large sums of money on custom-built hardware or software.

NGCC is a market-leading hosted contact centre service, based on CosmoCom technology. It has a comprehensive range of integrated features and applications which enable multi-channel contact centre functionality to be seamlessly integrated with an organisation’s existing contact centre infrastructure.

Above everything else, NGCC offers flexibility to the dynamic, growing enterprise. Anything is possible, from basic agent to full multi-media functionality within this pre-packaged solution and it can adapt as the organisation develops and grows.

NGCC doesn’t require a complicated, costly set-up. It takes days, rather than weeks or months, to establish a virtual call centre using this technology. As long as you have a telephone and an internet browser, you will gain instant access to your easy-to-use contact management application.

Ultimately, NGCC provides a single user interface containing a wide range of tools for your sales, marketing and customer service teams. Put your organisation a mile ahead of its competitors with this alternative and highly innovative customer contact solution.
Request a demo today.